Frequently asked questions

We are happy to help.

Below is a list of frequently asked questions. We hope that your questions will also be answered. Should you require further information, we would be happy to hear from you. Please contact us.

General

Molco Car Parts supplies auto parts to automotive businesses and other wholesalers. Do you purchase auto parts on behalf of an automotive business or wholesale operation? Simply sign up for our webshop.

Once you complete the registration form, you will receive an email from us within 1 business day containing your username for our webshop.

Indien u uw gebruikersnaam bent vergeten, maar eerder een account heeft aangevraagd, verzoeken wij u vriendelijk contact op te nemen met onze klantenservice. Wij staan klaar om u het bijbehorende klantnummer te verstrekken.

Na ontvangst van het klantnummer kunt u wanneer nodig een nieuw wachtwoord aanvragen, dat per e-mail naar het adres wordt gestuurd dat aan uw account is gekoppeld.

If you have forgotten your password, you can easily reset it. Simply visit our password recovery page to set a new password.

Your invoices are automatically sent to you via email. The email address to which they are sent can be updated to any email address you prefer. If you have not received an email, you can log in to the webshop and find all your invoices under the “My Profile” section.

Yes, we offer account-based payments as a standard option for our customers. This means that your orders are automatically billed to your account. We use the PAY payment system, which allows you to pay your invoice online.

You will receive an invoice for each order you place. It’s important to note that each invoice must be paid. If you plan to place multiple orders per week, we offer the option to consolidate your invoices into a single weekly invoice. This makes it easier to keep track and bundle payments.

To pay the invoice, you can use the PAY online payment platform. Here, you can securely and easily make your payment.

With account-based payments, we provide regular customers with a convenient and flexible payment method. If you have any questions about account payments or need more information, feel free to contact our customer service. We’ll be happy to assist you and answer all your inquiries.

We offer the option to have your outstanding balance automatically collected via direct debit, which is convenient for both us and you as a customer.

If you would like to use this payment method, you can download the SEPA form via the following link:

Download the SEPA form here

Once you’ve downloaded the form, you can fill it out and return it signed to us at finance@molco.nl. Once we receive the completed form, we will automatically collect your payments.

If you have any further questions about payments via direct debit, please feel free to contact our customer service. We’ll be happy to assist you.

With every order you place through our webshop, you will earn bonus points. These bonus points can be redeemed for gift vouchers, including for Amazon.

A clear description of our loyalty program is provided in the “My Profile” section of our webshop, under the “Bonus Points” section. If it is still unclear after reading the explanation, you can always ask our service desk team for further clarification. Additionally, you can view your current points balance in the store.

Product information

Yes, on our webshop, you can search for auto parts using your license plate. Simply search using your license plate, and you will quickly find the parts you need through a conveniently categorized menu.

You can also search for the parts you need by part number, OE number, or the reference of the part to be replaced.

If you’re unsure which part you need, you can always contact our customer service. Our dedicated team is ready to help you find the right part for your vehicle. You can reach our customer service during our business hours, Monday to Friday until 7:00 PM.

You can contact us via phone, WhatsApp, or our support chat on our website. Whether you need advice on selecting the right part or have questions about our products and services, our customer service team is here to assist you.

We strive to help you quickly and efficiently, so you can confidently make the right choice for your auto parts. Don’t hesitate to reach out if you need assistance.

At Molco Car Parts, we ensure the quality of our parts in several ways. Our own brands, Ashuki and Palidium, undergo strict quality control, allowing us to offer a 3-year warranty on many product categories.

Additionally, we offer well-known aftermarket brands that are recognized for their quality. We work with reputable suppliers to deliver reliable and durable products. You can trust the quality of our parts and the associated warranty conditions. For more information, feel free to contact our customer service.

Customer service

You can contact our customer service by calling +31 (0)487 58 88 23. This number is also available for WhatsApp messages. Additionally, you can use the chat function on our webshop.

Yes, our company is based in the Netherlands, and our primary language is Dutch. Most of our colleagues also speak English. We also have team members who are fluent in German, French, and Swedish.

Our webshop is available 24/7 for placing orders.

Our customer service is available during the following hours:

  • Monday to Friday: 08:00 AM to 7:00 PM
  • Saturday: Not available
  • Sunday: Not available

The pickup counter has the following hours:

  • Monday to Friday: 08:00 AM to 6:00 PM
  • Saturday & Sunday: Closed

At Molco Car Parts, we strive to provide fast and efficient customer service. We understand that your time is valuable, which is why we aim to respond to email inquiries within one business day. Our customer service team is available by phone on weekdays until 7:00 PM. Our dedicated team is ready to answer your questions and requests as quickly as possible and provide you with the support you need.

At Molco Car Parts, we understand that technical support is crucial when selecting and installing the right parts. Our webshop can often provide you with the necessary information. However, if you need further assistance, our customer service team will be happy to help. While the colleague you speak with may not always have immediate access to specific technical details, we will always do our best to provide you with the information you need.

If necessary, we will connect you with a specialist or call you back with the requested technical information. We strive to offer you the best possible technical support, so you can confidently select and install the right parts when you’re unable to find the answers through the webshop.

Absolutely! At Molco Car Parts, we are known for our excellent customer service and our ability to help customers select the right parts. Our dedicated customer service team has extensive knowledge of auto parts and is happy to assist you in making the right choice.

Whether you need help finding the correct part number, understanding the specifications, or identifying the most suitable parts for your vehicle, our team is here for you. Feel free to contact us, and we will do our best to provide expert advice, so you can place your order with confidence.

Orders and deliveries

The latest time to place an order depends on the carrier you choose. If you select DHL as the carrier, you can place an order until 7:00 PM, and your order is often delivered the next business day. If you choose Night Delivery with Night Star Express, you can also place your order until 7:00 PM, and it will be delivered by 8:00 AM the following morning. You can find an up-to-date overview of this on our delivery methods page or in the webshop.

Orders with DHL are generally delivered the next business day. If you choose Night Delivery, you will receive your order the following morning before 8:00 AM. It’s important to note that these delivery times apply to orders where all products are in stock.

For more information about our delivery times, you can visit our delivery methods page. You can find it at: https://webshop.molco.nl/en_GB/

Please note that if your order contains products that are currently out of stock, we will ship the order once it is complete (unless partial shipping is allowed). We strive to keep you informed about any delays and will do everything we can to deliver your order as quickly as possible

For more information or questions about the delivery time of your specific order, feel free to contact our customer service. We are here to assist you.

The threshold for free shipping depends on the carrier you choose to ship your auto parts. In our webshop, we specify the shipping threshold for each carrier and how much more you need to order for your order to qualify for free shipping.

Yes, it is possible to modify or cancel your order, but only if it has not yet been fully processed and is in stock in our warehouse. You can contact us, and we will be happy to assist with your request. Please note that our automated system will process your order as soon as it is fully in stock and ready for shipment.

Unfortunately, it is no longer possible to make changes once the order is in this process. Therefore, we recommend carefully reviewing your order before placing it. If you have any questions about your order, feel free to contact our customer service. We’re here to help.

This depends on the shipping method. In the webshop, you can view the exact shipping costs for your shipment in your shopping cart. The amount required for free shipping is also displayed there. Curious about the options? Visit our webshop or contact us for more information.

You can easily check if your location falls within the range of our delivery route on our delivery methods page. If there are more requests in your area, we may consider adding a new route to your region. (Tip: Many customers have their packages delivered to friends or family within the delivery area and pick up the goods there themselves). Of course, packages can always be delivered by DHL.

Yes, that is possible. You can select “dropshipment” as the shipping method in the webshop. We will then ship your package without an invoice and with plain tape.

Returns & Warranty

For information about our return conditions, we kindly refer you to our return policy. In this document, you will find all the necessary information regarding product returns, the procedure, and any applicable conditions.

Once a return has been collected from you, it will be delivered to us within 24/48 hours. We aim to process returns, once delivered to us, within 5 working days.

How does the deposit on parts work?At Molco Car Parts, we follow the standard warranty periods set by our suppliers. In many cases, this is typically 2 years (except for electrical parts). Our own brands, Palidium and Ashuki, come with a standard 3-year warranty! (Except for electrical parts, which have a 1-year warranty, and turbos, which have a 2-year warranty).

Read our warranty conditions and how to register an item here.

A deposit is charged on certain items in our range. For more information on registering a deposit, click here.

Loe

Team leader sales department

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