Frequently asked questions

Below you will find a list of frequently asked questions. We hope that your questions will be answered here. If you want more information, please feel free to contact us.

General

I would like to become a customer. What is the procedure?

Thank you very much for your interest! We appreciate!

You can easily register yourself via the webshop. After filling in and submitting the register form you will receive an mail with your customer number and login code for the webshop. If you log in for the first time in the shop, the shop will ask to check all personal data for inaccuracies.

Then it’s up to you to let yourself be surprised by our offer!

Untill what timee can I order and what are the shipment costs?

The last ordering time and porto border depends on the desired transport company. An actual overview can be found in the webshop.

Do I submit my orders to pay in advance?

Payment in advance is not needed. We deliver all order with an invoice. We ask our customers to comply the invoice within the payment time limit.

What guarantee term uses Molco Europe?

At Molco Europe we use the standard warranty terms of our suppliers. In many cases this is standard 2 years (with the exception of electrical parts). Our own brands Palidium and Ashuki come with standard 3-year warranty!

How does the bonus system of Molco Europe work?

A clear description of our loyalty savings system is explained in the web shop in the menu “my profile” and then “bonus points”. If after reading this explanation it is not completely clear, you can always ask our service desk staff. Also can view your current loyalty points balance in the shop.

Shipment

Untill what time can I order?

This is depending on the transport mode you would like to choose. More information about our delivery times can be found here. Should you wish further information, then please feel free to contact our helpdesk.

When do I know if my order has been shipped?

Once your order is shipped, we will send you by email the invoice. Then you know that your parcel has left our warehouse. If your order is shipped by DPD parcel service, you will receive an email with your parcel track and trace number and expected delivery time.

You can also find this information in our web shop in the section “my profile”.

What are the shipping costs for an order?

This depends on the shipping method. In the web shop you will see in your shopping cart the exactl shipping costs for your shipment. To give you an example: a standard DPD delivery costs € 5.95 (to addresses in the Netherlands) and from €99,- all orders will be shipped free of charge.

Do you have the parcel number from my order?

If your shipment leaves our distribution centre, you will receive a PDF invoice by email. On this invoice you can find your parcel number. (note: not all parcel services work with track and trace numbers)

How can I see when I get my order delivered?

If your order is shipped by DPD, you can check the current status of your parcel on the DPD web site. Click here to go to the website of the DPD. Your package number can be found on your invoice which you have received by e-mail. Please note that not all parcel services work with parcel numbers and are untraceable online. Our service desk team can tell you exactly the status of your parcel.

How are the tyres/wheels shipped?

All tires and rims that you ordered from us will be delivered to you directly from thetyre depots. In 90% of cases, you will have your order within 24-48 hours. The earlier in the morning you order, the greater the chance of delivery within 24 hours. The tires are always packed per 2. If you have 4 tires ordered, you will receive 2 packages of 2 PCs.

Can I have my order delivered elsewhere (drop shipment)

Yes that is possible. In the web shop you can choose “drop shipment. If you choose this option you can enter an alternate delivery address in the next screen.

Web shop

Do I have an purchase obligation if I have a web shop account?

No, not at all. We are happy that we have been able to arouse your interest. We hope that our prices you will do the rest.

How can I check the availability of the stock?

In our webshop, we work with 4 delivery time indications:

  • Available immediately;
  • Available 1-2 working days;
  • Available 2-3 working days;
  • Available 4-5 working days;

We make every effort to display this as accurately as possible. Unfortunately,it can happen that in periods around holidays the delivery can be slightly delayed. Of course this will be communicated with you by our staff.

I forgot my login data, do I need to request a new account?

No, you can always reset your password on the login screen in the Web shop. If you do not succeed please contact us.

Ik twijfel of de webshop bestelling door is gekomen, wilt u eens kijken?

Als u een bestelling geplaatst heeft via de webshop dan is deze direct terug te vinden via het menu “mijn profiel” en dan “orderhistorie”. Als uw bestelling hier niet tussen staat, dan is uw bestelling niet goed doorgekomen. Het kan zijn dat de artikelen nog in uw winkelwagen staan. Mocht u problemen blijven ondervinden, dan raden wij u aan even telefonisch contact op te nemen met onze servicedesk via +31 (0)487-588823.

There is an error in my order, can I still cancel or modify this?

Immediately after completing your order you can cancel or change the order. After releasing your order to our warehouse the order will be picked and packed within a maximum period of 30 minutes. After this moment it is not possible anymore to change or cancel an order.

Finance

How can I contact the Administration?

You can reach our administration by email via finace@molco.nl. Our goal is to answer your questions within 24 hours.

How do I receive my invoice?

We are trying to contribute to a green economy and therefore all invoices will be sent by email. You can specify the e-mail address of your administration. Also, you can download and print your invoices from the web shop. You can find the invoices in the menu “my profile”.

How can I pay by direct debit?

To set up direct debit you need to fill out a form and send it to us and your bank. You can get these forms via finance@molco.nl.

How can I change my company information?

If you send an mail to finance@molco.nl with your company details, we will change it as soon as possible for you.

Returns

The items i ordered are not the correct items. What can I do?

You can return the wrong part to get a credit note. You can fill in the return request form in the web shop. Please note that the products must meet our return conditions for an acceptance. The conditions you will find in our web shop.

Do I need to send the return parcel to you?

No that’s not necessary. Once we have accepted your return request, we will give command the DPD to pick up the parcel. All return orders which we sign up before 16:00 at the DPD web site will be picked up at the customer location the next business day. Please take care of a good package to protect the return items during transport. Damaged packages will not be accepted.

I have signed up a return. Do I get a confirmation?

Yes, once you have registered your return via the shop you will receive by mail a return confirmation. Also, we will send you a mail with further return procedure. Do you have a return signed up, but no confirmation of this, then we recommend you to contact our service desk.

I have received a credit note. How will the refund proceed?

Most customers set off this in most cases with new future orders. But if you want to have a credit note refunded, we ask to email us your request to finance@molco.nl.

How long does it take for a return has been processed?

Once a return shipment is picked up at our customer it will be delivered to us within 24 hours. We aim to proceed returns, as soon as they are delivered to us, within 5 working days.

Molco Europe supplies the following brands: